DOKKP Customer Charter
We are committed to implementing the Department's three (3) main functions, namely Standard Preparation, Enforcement, Promotion and Expert Advisory Services in the field of Occupational Safety and Health (OSH) fairly, firmly and friendly (3F) through the following promises:
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Headquarters
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JKKP State
| No. | Customer Charter | Duration |
|---|---|---|
| 1 | Processing applications for approval of qualified machinery design for each complete application: | |
| i. Steam boiler within 25 working days | 25 days | |
| ii. Non-flammable pressure vessels within 15 working days | 15 days | |
| 2 | Process applications for registration as Safety and Health Officers for each complete application within 30 working days | 30 days |
| 3 | Process and notify the decision of the application for extension of the validity period of the certificate of qualification for unfired pressure vessels / steam boilers within 45 working days from the date of receipt of complete documents | 45 days |
| 4 | Process and approve applications for permission to install and operate bulk storage within 10 working days from the date of receipt of complete documents | 10 days |
| 5 | Process approval of the application for permission to install a pipeline within 10 working days from the date of receipt of complete documents | 10 days |
| 6 | Process approval of the application for permission to operate the pipeline within 7 working days from the date of receipt of complete documents | 7 days |
| 7 | Process new applications within 14 working days after complete applications are received for the following industrial hygiene competencies:- i. Occupational Health Doctor. ii. Chemical Health Risk Assessment (CHRA) Clamp. iii. Indoor Air Quality (IAQ) Assessor. iv. Hygiene Technician I (Chemical Monitoring). v. Hygiene Technician II (Local Ventilation System Testing). vi. Competent Person for Noise Exposure |
14 days |
| 8 | Process new applications within 30 working days after complete applications are received for the following industrial hygiene competencies:- i. Certified Gas Tester (AGT) and Confined Space Entry Supervisor (ES) |
30 days |
| 9 | Process renewal applications within 30 working days after a complete application is received for the following industrial hygiene competencies:- i. Occupational Health Doctor. ii. Chemical Health Risk Assessment (CHRA) Clamp. iii. Indoor Air Quality (IAQ) Assessor. iv. Hygiene Technician I (Chemical Monitoring). v. Hygiene Technician II (Local Ventilation System Testing). vi. Competent Person for Noise Exposure |
30 days |
| 10 | Process renewal applications within 14 working days after a complete application is received for the following industrial hygiene competencies:- i. Certified Gas Tester (AGT) and Confined Space Entry Supervisor (ES) |
14 days |
| 11 | Provide feedback to every customer complaint against the department within 2 working days | 2 days |
| 12 | Provide feedback for each application to give talks and hold a complete exhibition related to Occupational Safety and Health within 6 working days | 6 days |
| 13 | Initiate a forensic engineering investigation after receiving notification of the accident/incident within 36 hours | 36 hours |
| 14 | Prepare and issue official receipts for every payment transaction at the counter within 8 minutes | 8 minutes |
| No. | Customer Charter | Duration |
|---|---|---|
| 1 | Process complete applications for the repair of qualified machinery within 7 working days | 7 days |
| 2 | Process applications and notify the results of the engine driver ability interview for complete applications within 30 working days | 30 days |
| 3 | Process a complete application for a scaffolding operator certificate within 7 working days | 7 days |
| 4 | Process complete applications for installation permits (PTI) for factories and installations within 7 working days | 7 days |
| 5 | Processing applications to register new factories and installations after complete receipt within 25 working days | 25 days |
| 6 | Process applications to register qualified machinery after complete receipt within 25 working days | 25 days |
| 7 | Conducting an investigation: | |
| i. Complaints within 3 working days | 3 days | |
| ii. Fatal accidents within 24 hours | 24 hours | |
| 8 | Process a complete application to register a Building Operation or Engineering Construction Work within 14 working days | 14 days |
| 9 | Processing a complete application for the issuance of a crane operator certificate: | |
| i. New registration within 7 working days | 7 days | |
| ii. Renewal within 14 working days | 14 days | |
| 10 | Process applications for registration/renewal as a Construction Site Safety Supervisor for each complete application within 30 working days | 30 days |
