{"id":426,"date":"2024-10-09T02:02:19","date_gmt":"2024-10-09T02:02:19","guid":{"rendered":"https:\/\/dosh.gov.my\/wordpress\/?page_id=426"},"modified":"2026-06-19T16:52:05","modified_gmt":"2026-06-19T08:52:05","slug":"piagam-pelanggan","status":"publish","type":"page","link":"https:\/\/dosh.gov.my\/my\/info-korporat\/piagam-pelanggan\/","title":{"rendered":"Piagam Pelanggan"},"content":{"rendered":"\n<div class=\"wp-block-group is-vertical is-content-justification-stretch is-nowrap is-layout-flex wp-container-core-group-is-layout-0f0b95e2 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-cover is-light\" style=\"border-radius:20px;padding-right:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60);min-height:50px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-accent-5-background-color has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-cover\" style=\"border-radius:20px;padding-right:0;padding-left:0;min-height:50px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-60 has-background-dim has-background-gradient has-custom-jkkp-gradient-gradient-background\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\"><strong>Piagam Pelanggan JKKP<\/strong><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover is-light\" style=\"border-radius:20px;padding-right:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60);min-height:50px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-accent-4-background-color has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-cover is-light\" style=\"border-radius:20px;box-shadow:var(--wp--preset--shadow--natural);min-height:50px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-accent-4-background-color has-background-dim-60 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-d40c39d0 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-cover is-light\" style=\"padding-right:0;padding-left:0;min-height:50px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-accent-4-background-color has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-left has-small-font-size wp-block-paragraph\">Kami komited untuk melaksanakan tiga (3) fungsi utama Jabatan iaitu Penyediaan Standard, Penguatkuasaan, Promosi dan Khidmat Nasihat Kepakaran dalam bidang Keselamatan dan Kesihatan Pekerjaan (KKP) dengan adil, tegas dan mesra (3F) melalui janji-janji yang berikut :<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tabs alignnone\"><div class=\"kt-tabs-wrap kt-tabs-id426_b85bb5-08 kt-tabs-has-2-tabs kt-active-tab-1 kt-tabs-layout-tabs kt-tabs-tablet-layout-inherit kt-tabs-mobile-layout-inherit kt-tab-alignment-left \"><ul class=\"kt-tabs-title-list\"><li id=\"tab-ibupejabat\" class=\"kt-title-item kt-title-item-1 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-active\"><a href=\"#tab-ibupejabat\" data-tab=\"1\" class=\"kt-tab-title kt-tab-title-1 \"><span class=\"kt-title-text\">Ibu Pejabat<\/span><\/a><\/li><li id=\"tab-jkkpnegeri\" class=\"kt-title-item kt-title-item-2 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#tab-jkkpnegeri\" data-tab=\"2\" class=\"kt-tab-title kt-tab-title-2 \"><span class=\"kt-title-text\">JKKP Negeri<\/span><\/a><\/li><\/ul><div class=\"kt-tabs-content-wrap\">\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-1 kt-inner-tab426_4a5cf7-94\"><div class=\"kt-tab-inner-content-inner\"><table class=\"piagam-pelanggan-styled-table\"><thead><tr><th style=\"width: 5%;\">No.<\/th><th>Piagam Pelanggan<\/th><th style=\"width: 20%;\">Tempoh<\/th><\/tr><\/thead><tbody><tr><td>1<\/td><td>Memproses dan memaklumkan keputusan permohonan verifikasi rekabentuk loji yang menghendaki perakuan kelayakan bagi setiap permohonan yang lengkap:<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">i. Dandang stim dalam tempoh 25 hari bekerja<\/td><td>25 hari<\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">ii. Bejana tekanan dalam tempoh 15 hari bekerja<\/td><td>15 hari<\/td><\/tr><tr><td>2<\/td><td>Memproses dan memaklumkan keputusan permohonan pembaharuan pendaftaran sebagai Pegawai Keselamatan dan Kesihatan bagi setiap permohonan yang lengkap dalam tempoh 30 hari bekerja<\/td><td>30 hari<\/td><\/tr><tr><td>3<\/td><td>Memproses dan memaklumkan keputusan permohonan kebenaran memasang simpanan pukal dalam tempoh 10 hari bekerja dari tarikh penerimaan dokumen yang lengkap<\/td><td>10 hari<\/td><\/tr><tr><td>4<\/td><td>Memproses dan meluluskan permohonan kebenaran memasang dan mengendalikan simpanan pukal dalam tempoh 10 hari bekerja dari tarikh penerimaan dokumen yang lengkap<\/td><td>10 hari<\/td><\/tr><tr><td>5<\/td><td>Memproses dan memaklumkan keputusan permohonan kebenaran mengendalikan simpanan pukal dalam tempoh 10 hari bekerja dari tarikh penerimaan dokumen yang lengkap<\/td><td>10 hari<\/td><\/tr><tr><td>6<\/td><td>Memproses dan memaklumkan keputusan permohonan kebenaran mengendalikan talian paip dalam tempoh 7 hari bekerja dari tarikh penerimaan dokumen yang lengkap<\/td><td>7 hari<\/td><\/tr><tr><td>7<\/td><td>Memproses dan memaklumkan keputusan permohonan pendaftaran dalam tempoh 14 hari bekerja selepas permohonan lengkap diterima bagi kompetensi higien industri berikut:-<\/td><td>14 hari<\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">i. Doktor Kesihatan Pekerjaan<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">ii. Penaksir Kualiti Udara Dalaman (IAQ)<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">iii. Juruteknik Higien I (Pemonitoran Bahan Kimia)<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">iv. Juruteknik Higien II (Pengujian Sistem Pengalihudaraan Setempat)<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">v. Penaksir Risiko Bising<\/td><td><\/td><\/tr><tr><td>8<\/td><td>Memproses dan memaklumkan keputusan permohonan pendaftaran dalam tempoh 10 hari bekerja selepas permohonan lengkap diterima bagi kompetensi higien industri berikut:<\/td><td>10 hari<\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">1. Pengapit CHRA<\/td><td><\/td><\/tr><tr><td>9<\/td><td>Memproses dan memaklumkan keputusan permohonan pendaftaran dalam tempoh 25 hari bekerja selepas permohonan lengkap diterima bagi kompetensi higien industri berikut:<\/td><td>25 hari<\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">1. Penguji Gas Bertauliah (AGT) dan Penyelia Kemasukan Ruang Terkurung (ES)<\/td><td><\/td><\/tr><tr><td>10<\/td><td>Memproses dan memaklumkan keputusan permohonan pembaharuan pendaftaran dalam tempoh 30 hari bekerja selepas permohonan lengkap diterima bagi kompetensi higien industri berikut:-<\/td><td>30 hari<\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">i. Doktor Kesihatan Pekerjaan<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">ii. Pengapit CHRA<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">iii. Penaksir Kualiti Udara Dalaman (IAQ)<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">iv. Juruteknik Higien I (Pemonitoran Bahan Kimia)<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">v. Juruteknik Higien II (Pengujian Sistem Pengalihudaraan Setempat)<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">vi. Penaksir Risiko Bising<\/td><td><\/td><\/tr><tr><td>11<\/td><td>Memproses dan memaklumkan keputusan permohonan pembaharuan pendaftaran dalam tempoh 14 hari bekerja selepas permohonan lengkap diterima bagi kompetensi higien industri berikut:<\/td><td>14 hari<\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">1. Penguji Gas Bertauliah (AGT) dan Penyelia Kemasukan Ruang Terkurung (ES)<\/td><td><\/td><\/tr><tr><td>12<\/td><td>Memberi maklumbalas kepada setiap aduan pelanggan terhadap jabatan dalam tempoh 2 hari waktu bekerja<\/td><td>2 hari<\/td><\/tr><tr><td>13<\/td><td>Memberi maklumbalas bagi setiap permohonan memberikan ceramah dan mengadakan pameran berkaitan Keselamatan dan Kesihatan Pekerjaan dalam tempoh 6 hari bekerja<\/td><td>6 hari<\/td><\/tr><tr><td>14<\/td><td>Memulakan siasatan kejuruteraan forensik selepas menerima pemberitahuan kemalangan\/kejadian dalam tempoh 36 jam<\/td><td>36 jam<\/td><\/tr><tr><td>15<\/td><td>Memproses lengkap pembayaran bil, invois dan tuntutan perjalanan dalam tempoh 7 hari bekerja daripada tarikh permohonan lengkap diterima<\/td><td>7 hari<\/td><\/tr><\/tbody><\/table>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-2 kt-inner-tab426_ad910d-ee\"><div class=\"kt-tab-inner-content-inner\"><table class=\"piagam-pelanggan-styled-table\"><thead><tr><th style=\"width: 5%;\">No.<\/th><th>Piagam Pelanggan<\/th><th style=\"width: 20%;\">Tempoh<\/th><\/tr><\/thead><tbody><tr><td>1<\/td><td>Memproses dan memaklumkan keputusan permohonan Kebenaran Memasang (PTI) loji yang menghendaki perakuan kelayakan selepas dokumen lengkap diterima dalam tempoh 15 hari bekerja<\/td><td>15 hari<\/td><\/tr><tr><td>2<\/td><td>Menjalankan pemeriksaan permulaan loji yang menghendaki perakuan kelayakan selepas dokumen lengkap diterima dalam tempoh 20 hari bekerja<\/td><td>20 hari<\/td><\/tr><tr><td>3<\/td><td>Memproses dan memaklumkan keputusan permohonan pendaftaran operator dandang stim bagi setiap permohonan yang lengkap dalam tempoh 30 hari bekerja<\/td><td>30 hari<\/td><\/tr><tr><td>4<\/td><td>Memproses dan memaklumkan keputusan permohonan pembaharuan pendaftaran operator dandang stim bagi setiap permohonan yang lengkap dalam tempoh 30 hari bekerja<\/td><td>30 hari<\/td><\/tr><tr><td>5<\/td><td>Menjalankan siasatan :<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">i. Aduan dalam tempoh 3 hari bekerja<\/td><td>3 hari<\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">ii. Kemalangan maut dalam tempoh 24 jam<\/td><td>24 jam<\/td><\/tr><tr><td>6<\/td><td>Memproses dan memaklumkan keputusan permohonan pendaftaran operator kren bagi setiap permohonan yang lengkap dalam tempoh 30 hari bekerja<\/td><td>30 hari<\/td><\/tr><tr><td>7<\/td><td>Memproses dan memaklumkan keputusan permohonan pembaharuan pendaftaran operator kren bagi setiap permohonan yang lengkap dalam tempoh 20 hari bekerja<\/td><td>20 hari<\/td><\/tr><tr><td>8<\/td><td>Memproses dan memaklumkan keputusan permohonan pendaftaran sebagai Penyelia Keselamatan Tapak bagi setiap permohonan yang lengkap dalam tempoh 30 hari bekerja<\/td><td>30 hari<\/td><\/tr><tr><td>9<\/td><td>Memproses dan memaklumkan keputusan permohonan pembaharuan pendaftaran sebagai Penyelia Keselamatan Tapak bagi setiap permohonan yang lengkap dalam tempoh 30 hari bekerja<\/td><td>30 hari<\/td><\/tr><\/tbody><\/table>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cover is-light\" style=\"padding-right:0;padding-left:0;min-height:50px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-accent-4-background-color has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\"><style id=\"sp_tab_dynamic_style534\">#sp-tabpro-wrapper_534.sp-tab__lay-default .sp-tab__tab-content {width: 100%;}#sp-tabpro-wrapper_534 .animated {-webkit-animation-duration: 500ms;animation-duration: 500ms;}#sp-wp-tabs-wrapper_534 .sp-tab__nav { justify-content: flex-start; }#sp-wp-tabs-wrapper_534.sp-tab__lay-default.sp-tab__horizontal-bottom {display: flex;flex-direction: column-reverse;}#sp-wp-tabs-wrapper_534.sp-tab__lay-default.sp-tab__horizontal-bottom > ul {border-top: 1px solid #cccccc;border-bottom: 0;margin-top: 0;}#sp-wp-tabs-wrapper_534.sp-tab__lay-default.sp-tab__horizontal-bottom > ul > li .sp-tab__nav-link.sp-tab__active {border-color: transparent 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#sp-wp-tabs-wrapper_534.sp-tab__lay-default .sp-tab__tab-content .sp-tab__tab-pane ol li a {color: #444;}<\/style>\t\t<div id=\"sp-wp-tabs-wrapper_534\" class=\"sp-tab__lay-default\" data-preloader=\"1\" data-activemode=\"tabs-activator-event-click\" data-anchor_linking=\"1\">\n\t\t\t<div class=\"sp-tab__preloader\">\n\t\t<div class=\"sp-tab__spinner\">\n\t\t\t<div class=\"rect1\"><\/div>\n\t\t\t<div class=\"rect2\"><\/div>\n\t\t\t<div class=\"rect3\"><\/div>\n\t\t\t<div class=\"rect4\"><\/div>\n\t\t\t<div class=\"rect5\"><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<ul class=\"sp-tab__nav sp-tab__nav-tabs\" id=\"sp-tab__ul\" role=\"tablist\">\n\t\t\t\t<li class=\"sp-tab__nav-item\" role=\"presentation\">\n\t\t\t\t<span class=\"sp-tab__nav-link sp-tab__active\" data-sptoggle=\"tab\" for=\"#tab-5341\" role=\"tab\" aria-controls=tab-5341 aria-selected=true tabindex=0>\n\t\t\t\t\t<span class=\"tab_title_area\"><H4 class=\"sp-tab__tab_title\">Ibu Pejabat<\/H4><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/li>\n\t\t\t\t\t\t<li class=\"sp-tab__nav-item\" role=\"presentation\">\n\t\t\t\t<span class=\"sp-tab__nav-link\" data-sptoggle=\"tab\" for=\"#tab-5342\" role=\"tab\" aria-controls=tab-5342 aria-selected=true tabindex=0>\n\t\t\t\t\t<span class=\"tab_title_area\"><H4 class=\"sp-tab__tab_title\">JKKP Negeri<\/H4><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n<div class=\"sp-tab__tab-content\">\n\t\t\t\t<div id=\"tab-5341\" class=\"sp-tab__tab-pane sp-tab__show sp-tab__active\" role=\"tabpanel\">\n\t\t\t\t\t<div class=\"sp-tab-content animated fadeIn\"><p><!-- Customer Charter Table Styles --><\/p>\n<style>\n.customer-charter-table {\n    width: 100%;\n    border-collapse: collapse;\n    margin-bottom: 20px;\n    font-family: Arial, sans-serif;\n    line-height: 1.6;\n    color: #333;\n}\n.customer-charter-table th,\n.customer-charter-table td {\n    padding: 12px;\n    text-align: left;\n    border: 1px solid #ddd;\n}\n.customer-charter-table th {\n    background-color: #E2DFDF;\n    color: #333;\n    font-weight: bold;\n    text-align: center;\n}\n.customer-charter-table tr:nth-child(even) {\n    background-color: #f2f2f2;\n}\n.customer-charter-table .highlight {\n    background-color: #e6f3ff;\n}\n.customer-charter-table .center {\n    text-align: center;\n}\n@media screen and (max-width: 600px) {\n    .customer-charter-table {\n        font-size: 14px;\n    }\n    .customer-charter-table th,\n    .customer-charter-table td {\n        padding: 8px;\n    }\n}\n<\/style>\n<p><!-- Customer Charter Table HTML --><\/p>\n<table class=\"customer-charter-table\">\n<thead>\n<tr>\n<th>No.<\/th>\n<th>Piagam Pelanggan<\/th>\n<th>Tempoh<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td class=\"center\" rowspan=\"3\">1<\/td>\n<td>Memproses dan memaklumkan keputusan permohonan verifikasi rekabentuk loji yang menghendaki perakuan kelayakan bagi setiap permohonan yang lengkap:<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>i. Dandang stim dalam tempoh 25 hari bekerja<\/td>\n<td>25 hari<\/td>\n<\/tr>\n<tr>\n<td>ii. Bejana tekanan dalam tempoh 15 hari bekerja<\/td>\n<td>15 hari<\/td>\n<\/tr>\n<tr class=\"highlight\">\n<td class=\"center\">2<\/td>\n<td>Memproses dan memaklumkan keputusan permohonan pembaharuan pendaftaran sebagai Pegawai Keselamatan dan Kesihatan bagi setiap permohonan yang lengkap dalam tempoh 30 hari bekerja<\/td>\n<td>30 hari<\/td>\n<\/tr>\n<tr>\n<td class=\"center\">3<\/td>\n<td>Memproses dan memaklumkan keputusan permohonan kebenaran memasang simpanan pukal dalam tempoh 10 hari bekerja dari tarikh penerimaan dokumen yang lengkap<\/td>\n<td>10 hari<\/td>\n<\/tr>\n<tr class=\"highlight\">\n<td class=\"center\">4<\/td>\n<td>Memproses dan meluluskan permohonan kebenaran memasang dan mengendalikan simpanan pukal dalam tempoh 10 hari bekerja dari tarikh penerimaan dokumen yang lengkap<\/td>\n<td>10 hari<\/td>\n<\/tr>\n<tr>\n<td class=\"center\">5<\/td>\n<td>Memproses dan memaklumkan keputusan permohonan kebenaran mengendalikan simpanan pukal dalam tempoh 10 hari bekerja dari tarikh penerimaan dokumen yang lengkap<\/td>\n<td>10 hari<\/td>\n<\/tr>\n<tr class=\"highlight\">\n<td class=\"center\">6<\/td>\n<td>Memproses dan memaklumkan keputusan permohonan kebenaran mengendalikan talian paip dalam tempoh 7 hari bekerja dari tarikh penerimaan dokumen yang lengkap<\/td>\n<td>7 hari<\/td>\n<\/tr>\n<tr>\n<td class=\"center\">7<\/td>\n<td>Memproses dan memaklumkan keputusan permohonan pendaftaran dalam tempoh 14 hari bekerja selepas permohonan lengkap diterima bagi kompetensi higien industri berikut:-<br \/>i. Doktor Kesihatan Pekerjaan<br \/>ii. Penaksir Kualiti Udara Dalaman (IAQ)<br \/>iii. Juruteknik Higien I (Pemonitoran Bahan Kimia)<br \/>iv. Juruteknik Higien II (Pengujian Sistem Pengalihudaraan Setempat)<br \/>v. Penaksir Risiko Bising<\/td>\n<td>14 hari<\/td>\n<\/tr>\n<tr>\n<td class=\"center\">8<\/td>\n<td>Memproses dan memaklumkan keputusan permohonan pendaftaran dalam tempoh 10 hari bekerja selepas permohonan lengkap diterima bagi kompetensi higien industri berikut:<\/p>\n<ol>\n<li>Pengapit CHRA<\/li>\n<\/ol>\n<\/td>\n<td>10 hari<\/td>\n<\/tr>\n<tr>\n<td class=\"center\">9<\/td>\n<td>Memproses dan memaklumkan keputusan permohonan pendaftaran dalam tempoh 25 hari bekerja selepas permohonan lengkap diterima bagi kompetensi higien industri berikut:<\/p>\n<ol>\n<li>Penguji Gas Bertauliah (AGT) dan Penyelia Kemasukan Ruang Terkurung (ES)<\/li>\n<\/ol>\n<\/td>\n<td>25 hari<\/td>\n<\/tr>\n<tr class=\"highlight\">\n<td class=\"center\">10<\/td>\n<td>Memproses dan memaklumkan keputusan permohonan pembaharuan pendaftaran dalam tempoh 30 hari bekerja selepas permohonan lengkap diterima bagi kompetensi higien industri berikut:-<br \/>i. Doktor Kesihatan Pekerjaan<br \/>ii. Pengapit CHRA<br \/>iii. Penaksir Kualiti Udara Dalaman (IAQ)<br \/>iv. Juruteknik Higien I (Pemonitoran Bahan Kimia)<br \/>v. Juruteknik Higien II (Pengujian Sistem Pengalihudaraan Setempat)<br \/>vi. Penaksir Risiko Bising<\/td>\n<td>30 hari<\/td>\n<\/tr>\n<tr>\n<td class=\"center\">11<\/td>\n<td>Memproses dan memaklumkan keputusan permohonan pembaharuan pendaftaran dalam tempoh 14 hari bekerja selepas permohonan lengkap diterima bagi kompetensi higien industri berikut:<\/p>\n<ol>\n<li>Penguji Gas Bertauliah (AGT) dan Penyelia Kemasukan Ruang Terkurung (ES)<\/li>\n<\/ol>\n<\/td>\n<td>14 hari<\/td>\n<\/tr>\n<tr class=\"highlight\">\n<td class=\"center\">12<\/td>\n<td>Memberi maklumbalas kepada setiap aduan pelanggan terhadap jabatan dalam tempoh 2 hari waktu bekerja<\/td>\n<td>2 hari<\/td>\n<\/tr>\n<tr>\n<td class=\"center\">13<\/td>\n<td>Memberi maklumbalas bagi setiap permohonan memberikan ceramah dan mengadakan pameran berkaitan Keselamatan dan Kesihatan Pekerjaan dalam tempoh 6 hari bekerja<\/td>\n<td>6 hari<\/td>\n<\/tr>\n<tr>\n<td class=\"center\">14<\/td>\n<td>Memulakan siasatan kejuruteraan forensik selepas menerima pemberitahuan kemalangan\/kejadian dalam tempoh 36 jam<\/td>\n<td>36 jam<\/td>\n<\/tr>\n<tr class=\"highlight\">\n<td class=\"center\">15<\/td>\n<td>Memproses lengkap pembayaran bil, invois dan tuntutan perjalanan dalam tempoh 7 hari bekerja daripada tarikh permohonan lengkap diterima<\/td>\n<td>7 hari<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div id=\"tab-5342\" class=\"sp-tab__tab-pane \" role=\"tabpanel\">\n\t\t\t\t\t<div class=\"sp-tab-content animated fadeIn\"><p><!-- Customer Charter Table Styles --><\/p>\n<style>\n    .customer-charter-table {<br \/>        width: 100%;<br \/>        border-collapse: collapse;<br \/>        margin-bottom: 20px;<br \/>        font-family: Arial, sans-serif;<br \/>        line-height: 1.6;<br \/>        color: #333;<br \/>    }<br \/>    .customer-charter-table th,<br \/>    .customer-charter-table td {<br \/>        padding: 12px;<br \/>        text-align: left;<br \/>        border: 1px solid #ddd;<br \/>    }<br \/>    .customer-charter-table th {<br \/>        background-color: #E2DFDF;<br \/>        color: #333;<br \/>        font-weight: bold;<br \/>    }<br \/>    .customer-charter-table tr:nth-child(even) {<br \/>        background-color: #f2f2f2;<br \/>    }<br \/>    .customer-charter-table .highlight {<br \/>        background-color: #e6f3ff;<br \/>    }<br \/>    @media screen and (max-width: 600px) {<br \/>        .customer-charter-table {<br \/>            font-size: 14px;<br \/>        }<br \/>        .customer-charter-table th,<br \/>        .customer-charter-table td {<br \/>            padding: 8px;<br \/>        }<br \/>    }<br \/><\/style>\n<p><!-- Customer Charter Table HTML --><\/p>\n<table class=\"customer-charter-table\">\n<thead>\n<tr>\n<th>No.<\/th>\n<th>Piagam Pelanggan<\/th>\n<th>Tempoh<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>1<\/td>\n<td>Memproses dan memaklumkan keputusan permohonan Kebenaran Memasang (PTI) loji yang menghendaki perakuan kelayakan selepas dokumen lengkap diterima dalam tempoh 15 hari bekerja<\/td>\n<td>15 hari<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td>Menjalankan pemeriksaan permulaan loji yang menghendaki perakuan kelayakan selepas dokumen lengkap diterima dalam tempoh 20 hari bekerja<\/td>\n<td>20 hari<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td>Memproses dan memaklumkan keputusan permohonan pendaftaran operator dandang stim bagi setiap permohonan yang lengkap dalam tempoh 30 hari bekerja<\/td>\n<td>30 hari<\/td>\n<\/tr>\n<tr class=\"highlight\">\n<td>4<\/td>\n<td>Memproses dan memaklumkan keputusan permohonan pembaharuan pendaftaran operator dandang stim bagi setiap permohonan yang lengkap dalam tempoh 30 hari bekerja<\/td>\n<td>30 hari<\/td>\n<\/tr>\n<tr>\n<td rowspan=\"3\">5<\/td>\n<td>Menjalankan siasatan :<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>i. Aduan dalam tempoh 3 hari bekerja<\/td>\n<td>3 hari<\/td>\n<\/tr>\n<tr>\n<td>ii. Kemalangan maut dalam tempoh 24 jam<\/td>\n<td>24 jam<\/td>\n<\/tr>\n<tr class=\"highlight\">\n<td>6<\/td>\n<td>Memproses dan memaklumkan keputusan permohonan pendaftaran operator kren bagi setiap permohonan yang lengkap dalam tempoh 30 hari bekerja<\/td>\n<td>30 hari<\/td>\n<\/tr>\n<tr>\n<td>7<\/td>\n<td>Memproses dan memaklumkan keputusan permohonan pembaharuan pendaftaran operator kren bagi setiap permohonan yang lengkap dalam tempoh 20 hari bekerja<\/td>\n<td>20 hari<\/td>\n<\/tr>\n<tr class=\"highlight\">\n<td>8<\/td>\n<td>Memproses dan memaklumkan keputusan permohonan pendaftaran sebagai Penyelia Keselamatan Tapak bagi setiap permohonan yang lengkap dalam tempoh 30 hari bekerja<\/td>\n<td>30 hari<\/td>\n<\/tr>\n<tr>\n<td>9<\/td>\n<td>Memproses dan memaklumkan keputusan permohonan pembaharuan pendaftaran sebagai Penyelia Keselamatan Tapak bagi setiap permohonan yang lengkap dalam tempoh 30 hari bekerja<\/td>\n<td>30 hari<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover is-light\" style=\"border-radius:20px;padding-right:0;padding-left:0;min-height:50px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-accent-4-background-color has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id426_c94ee2-64 kt-accordion-has-4-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane426_498cc0-47\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Status Pencapaian Piagam Pelanggan 2024<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;10569&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n<p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;10571&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n<p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;10572&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n<p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;10573&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n<p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;10574&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n<p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;10575&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane426_13f28a-5f\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Status Pencapaian Piagam Pelanggan 2025<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;11111&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n<p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;11115&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n<p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;11103&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n<p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;11106&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n<p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;11108&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n<p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;11369&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n<p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;12408&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n<p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;12411&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n<p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;12413&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n<p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;12416&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n<p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;12418&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n<p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;12934&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane426_c54690-b6\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Status Pencapaian Piagam Pelanggan 2026<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;13409&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n<p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;13413&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n<p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;13417&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n<p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;13420&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n<p>[3d-flip-book mode=&#8221;thumbnail-lightbox&#8221; id=&#8221;13423&#8243; title=&#8221;true&#8221;][\/3d-flip-book]<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":2774,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"class_list":["post-426","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Piagam Pelanggan - Portal Rasmi Jabatan Keselamatan Dan Kesihatan Pekerjaan<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dosh.gov.my\/my\/info-korporat\/piagam-pelanggan\/\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Piagam Pelanggan - Portal Rasmi Jabatan Keselamatan Dan 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