{"id":426,"date":"2024-10-09T02:02:19","date_gmt":"2024-10-09T02:02:19","guid":{"rendered":"https:\/\/dosh.gov.my\/wordpress\/?page_id=426"},"modified":"2026-03-06T09:10:14","modified_gmt":"2026-03-06T01:10:14","slug":"piagam-pelanggan","status":"publish","type":"page","link":"https:\/\/dosh.gov.my\/en\/info-korporat\/piagam-pelanggan\/","title":{"rendered":"Customer Charter"},"content":{"rendered":"<div class=\"wp-block-group is-vertical is-content-justification-stretch is-nowrap is-layout-flex wp-container-core-group-is-layout-73b0033c wp-block-group-is-layout-flex\">\n<div class=\"wp-block-cover is-light\" style=\"border-radius:20px;padding-right:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60);min-height:50px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-accent-5-background-color has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-cover\" style=\"border-radius:20px;padding-right:0;padding-left:0;min-height:50px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-60 has-background-dim has-background-gradient has-custom-jkkp-gradient-gradient-background\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-center has-large-font-size\"><strong>DOKKP Customer Charter<\/strong><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover is-light\" style=\"border-radius:20px;padding-right:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60);min-height:50px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-accent-4-background-color has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-cover is-light\" style=\"border-radius:20px;box-shadow:var(--wp--preset--shadow--natural);min-height:50px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-accent-4-background-color has-background-dim-60 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-d5da30a0 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-cover is-light\" style=\"padding-right:0;padding-left:0;min-height:50px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-accent-4-background-color has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-left has-small-font-size\">We are committed to implementing the Department&#039;s three (3) main functions, namely Standard Preparation, Enforcement, Promotion and Expert Advisory Services in the field of Occupational Safety and Health (OSH) fairly, firmly and friendly (3F) through the following promises:<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tabs alignnone\"><div class=\"kt-tabs-wrap kt-tabs-id426_b85bb5-08 kt-tabs-has-2-tabs kt-active-tab-1 kt-tabs-layout-tabs kt-tabs-tablet-layout-inherit kt-tabs-mobile-layout-inherit kt-tab-alignment-left\"><ul class=\"kt-tabs-title-list\"><li id=\"tab-ibupejabat\" class=\"kt-title-item kt-title-item-1 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-active\"><a href=\"#tab-ibupejabat\" data-tab=\"1\" class=\"kt-tab-title kt-tab-title-1\"><span class=\"kt-title-text\">Headquarters<\/span><\/a><\/li><li id=\"tab-jkkpnegeri\" class=\"kt-title-item kt-title-item-2 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#tab-jkkpnegeri\" data-tab=\"2\" class=\"kt-tab-title kt-tab-title-2\"><span class=\"kt-title-text\">JKKP State<\/span><\/a><\/li><\/ul><div class=\"kt-tabs-content-wrap\">\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-1 kt-inner-tab426_4a5cf7-94\"><div class=\"kt-tab-inner-content-inner\"><table class=\"piagam-pelanggan-styled-table\"><thead><tr><th style=\"width: 5%;\">No.<\/th><th>Customer Charter<\/th><th style=\"width: 20%;\">Duration<\/th><\/tr><\/thead><tbody><tr><td>1<\/td><td>Processing and notifying the outcome of design verification applications for plants that require qualification approval for each complete application:<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">i. Steam boiler within 25 working days<\/td><td>25 days<\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">ii. Bejana tekanan dalam tempoh 15 hari bekerja<\/td><td>15 days<\/td><\/tr><tr><td>2<\/td><td>Processing and notifying the outcome of renewal applications for registration as a Safety and Health Officer for each complete application within 30 working days.<\/td><td>30 days<\/td><\/tr><tr><td>3<\/td><td>Processing and notifying the outcome of applications for permission to install bulk storage within 10 working days from the date of receipt of complete documents.<\/td><td>10 days<\/td><\/tr><tr><td>4<\/td><td>Process and approve applications for permission to install and operate bulk storage within 10 working days from the date of receipt of complete documents<\/td><td>10 days<\/td><\/tr><tr><td>5<\/td><td>Processing and notifying the outcome of applications for permission to handle bulk storage within 10 working days from the date of receipt of complete documents.<\/td><td>10 days<\/td><\/tr><tr><td>6<\/td><td>Processing and notifying the outcome of applications for permission to operate pipelines within 7 working days from the date of receipt of complete documents.<\/td><td>7 days<\/td><\/tr><tr><td>7<\/td><td>Processing and notifying the outcome of registration applications within 14 working days after the complete application is received for the following industrial hygiene competencies:-<\/td><td>14 days<\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">i. Occupational Health Doctor<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">ii. Indoor Air Quality (IAQ) Assessor<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">iii. Hygiene Technician I (Chemical Monitoring)<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">iv. Hygiene Technician II (Local Ventilation System Testing).<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">v. Noise Risk Assessor<\/td><td><\/td><\/tr><tr><td>8<\/td><td>Processing and notifying the outcome of registration applications within 10 working days after the complete application is received for the following industrial hygiene competencies:<\/td><td>10 days<\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">1. CHRA Clamp<\/td><td><\/td><\/tr><tr><td>9<\/td><td>Processing and notifying the outcome of registration applications within 25 working days after the complete application is received for the following industrial hygiene competencies:<\/td><td>25 days<\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">1. Certified Gas Tester (AGT) and Entry Supervisor for Confined Spaces (ES)<\/td><td><\/td><\/tr><tr><td>10<\/td><td>Processing and notifying the outcome of registration renewal applications within 30 working days after the complete application is received for the following industrial hygiene competencies:<\/td><td>30 days<\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">i. Occupational Health Doctor<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">ii. CHRA Clamp<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">iii. Indoor Air Quality (IAQ) Assessor<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">iv. Hygiene Technician I (Chemical Monitoring)<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">v. Hygiene Technician II (Local Exhaust Ventilation System Testing)<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">vi. Noise Risk Assessor<\/td><td><\/td><\/tr><tr><td>11<\/td><td>Processing and notifying the outcome of registration renewal applications within 14 working days after the complete application is received for the following industrial hygiene competencies:<\/td><td>14 days<\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">1. Certified Gas Tester (AGT) and Entry Supervisor for Confined Spaces (ES)<\/td><td><\/td><\/tr><tr><td>12<\/td><td>Provide feedback to every customer complaint against the department within 2 working days<\/td><td>2 days<\/td><\/tr><tr><td>13<\/td><td>Providing feedback for each application to give lectures and organize exhibitions related to Occupational Safety and Health within 6 working days.<\/td><td>6 days<\/td><\/tr><tr><td>14<\/td><td>Initiate a forensic engineering investigation after receiving notification of the accident\/incident within 36 hours<\/td><td>36 hours<\/td><\/tr><tr><td>15<\/td><td>Processing complete payment of bills, invoices, and travel claims within 7 working days from the date the complete application is received.<\/td><td>7 days<\/td><\/tr><\/tbody><\/table>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-2 kt-inner-tab426_ad910d-ee\"><div class=\"kt-tab-inner-content-inner\"><table class=\"piagam-pelanggan-styled-table\"><thead><tr><th style=\"width: 5%;\">No.<\/th><th>Customer Charter<\/th><th style=\"width: 20%;\">Duration<\/th><\/tr><\/thead><tbody><tr><td>1<\/td><td>Processing and notifying the outcome of applications for Plant Installation Permission (PTI) that require qualification approval within 15 working days after the complete documents are received.<\/td><td>15 days<\/td><\/tr><tr><td>2<\/td><td>Conducting initial plant inspections that require qualification approval within 20 working days after the complete documents are received.<\/td><td>20 hari<\/td><\/tr><tr><td>3<\/td><td>Processing and notifying the outcome of steam boiler operator registration applications for each complete application within 30 working days.<\/td><td>30 days<\/td><\/tr><tr><td>4<\/td><td>Processing and notifying the outcome of steam boiler operator registration renewal applications for each complete application within 30 working days.<\/td><td>30 days<\/td><\/tr><tr><td>5<\/td><td>Conducting an investigation:<\/td><td><\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">i. Complaints within 3 working days<\/td><td>3 days<\/td><\/tr><tr><td><\/td><td style=\"padding-left: 30px;\">ii. Fatal accidents within 24 hours<\/td><td>24 hours<\/td><\/tr><tr><td>6<\/td><td>Processing and notifying the outcome of crane operator registration applications for each complete application within 30 working days.<\/td><td>30 days<\/td><\/tr><tr><td>7<\/td><td>Processing and notifying the outcome of crane operator registration renewal applications for each complete application within 20 working days.<\/td><td>20 hari<\/td><\/tr><tr><td>8<\/td><td>Processing and notifying the outcome of applications for registration as a Site Safety Supervisor for each complete application within 30 working days.<\/td><td>30 days<\/td><\/tr><tr><td>9<\/td><td>Processing and notifying the outcome of registration renewal applications as a Site Safety Supervisor for each complete application within 30 working days.<\/td><td>30 days<\/td><\/tr><\/tbody><\/table>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cover is-light\" style=\"padding-right:0;padding-left:0;min-height:50px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-accent-4-background-color has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\"><style id=\"sp_tab_dynamic_style534\">#sp-tabpro-wrapper_534.sp-tab__lay-default .sp-tab__tab-content {width: 100%;}#sp-tabpro-wrapper_534 .animated {-webkit-animation-duration: 500ms;animation-duration: 500ms;}#sp-wp-tabs-wrapper_534 .sp-tab__nav { justify-content: flex-start; }#sp-wp-tabs-wrapper_534.sp-tab__lay-default.sp-tab__horizontal-bottom {display: flex;flex-direction: column-reverse;}#sp-wp-tabs-wrapper_534.sp-tab__lay-default.sp-tab__horizontal-bottom > ul {border-top: 1px solid #cccccc;border-bottom: 0;margin-top: 0;}#sp-wp-tabs-wrapper_534.sp-tab__lay-default.sp-tab__horizontal-bottom > ul > li .sp-tab__nav-link.sp-tab__active {border-color: transparent 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#sp-wp-tabs-wrapper_534.sp-tab__lay-default .sp-tab__tab-content .sp-tab__tab-pane ol li a {color: #444;}<\/style>\t\t<div id=\"sp-wp-tabs-wrapper_534\" class=\"sp-tab__lay-default\" data-preloader=\"1\" data-activemode=\"tabs-activator-event-click\" data-anchor_linking=\"1\">\n\t\t\t<div class=\"sp-tab__preloader\">\n\t\t<div class=\"sp-tab__spinner\">\n\t\t\t<div class=\"rect1\"><\/div>\n\t\t\t<div class=\"rect2\"><\/div>\n\t\t\t<div class=\"rect3\"><\/div>\n\t\t\t<div class=\"rect4\"><\/div>\n\t\t\t<div class=\"rect5\"><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<ul class=\"sp-tab__nav sp-tab__nav-tabs\" id=\"sp-tab__ul\" role=\"tablist\">\n\t\t\t\t<li class=\"sp-tab__nav-item\" role=\"presentation\">\n\t\t\t\t<span class=\"sp-tab__nav-link sp-tab__active\" data-sptoggle=\"tab\" for=\"#tab-5341\" role=\"tab\" aria-controls=\"tab-5341\" aria-selected=\"true\" tabindex=\"0\">\n\t\t\t\t\t<span class=\"tab_title_area\"><h4 class=\"sp-tab__tab_title\">Headquarters<\/h4><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/li>\n\t\t\t\t\t\t<li class=\"sp-tab__nav-item\" role=\"presentation\">\n\t\t\t\t<span class=\"sp-tab__nav-link\" data-sptoggle=\"tab\" for=\"#tab-5342\" role=\"tab\" aria-controls=\"tab-5342\" aria-selected=\"true\" tabindex=\"0\">\n\t\t\t\t\t<span class=\"tab_title_area\"><h4 class=\"sp-tab__tab_title\">JKKP State<\/h4><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n<div class=\"sp-tab__tab-content\">\n\t\t\t\t<div id=\"tab-5341\" class=\"sp-tab__tab-pane sp-tab__show sp-tab__active\" role=\"tabpanel\">\n\t\t\t\t\t<div class=\"sp-tab-content animated fadeIn\"><p><!-- Customer Charter Table Styles --><\/p>\n<style>\n.customer-charter-table {\n    width: 100%;\n    border-collapse: collapse;\n    margin-bottom: 20px;\n    font-family: Arial, sans-serif;\n    line-height: 1.6;\n    color: #333;\n}\n.customer-charter-table th,\n.customer-charter-table td {\n    padding: 12px;\n    text-align: left;\n    border: 1px solid #ddd;\n}\n.customer-charter-table th {\n    background-color: #E2DFDF;\n    color: #333;\n    font-weight: bold;\n    text-align: center;\n}\n.customer-charter-table tr:nth-child(even) {\n    background-color: #f2f2f2;\n}\n.customer-charter-table .highlight {\n    background-color: #e6f3ff;\n}\n.customer-charter-table .center {\n    text-align: center;\n}\n@media screen and (max-width: 600px) {\n    .customer-charter-table {\n        font-size: 14px;\n    }\n    .customer-charter-table th,\n    .customer-charter-table td {\n        padding: 8px;\n    }\n}\n<\/style>\n<p><!-- Customer Charter Table HTML --><\/p>\n<table class=\"customer-charter-table\">\n<thead>\n<tr>\n<th>No.<\/th>\n<th>Customer Charter<\/th>\n<th>Duration<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td class=\"center\" rowspan=\"3\">1<\/td>\n<td>Processing and notifying the outcome of design verification applications for plants that require qualification approval for each complete application:<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>i. Steam boiler within 25 working days<\/td>\n<td>25 days<\/td>\n<\/tr>\n<tr>\n<td>ii. Bejana tekanan dalam tempoh 15 hari bekerja<\/td>\n<td>15 days<\/td>\n<\/tr>\n<tr class=\"highlight\">\n<td class=\"center\">2<\/td>\n<td>Processing and notifying the outcome of renewal applications for registration as a Safety and Health Officer for each complete application within 30 working days.<\/td>\n<td>30 days<\/td>\n<\/tr>\n<tr>\n<td class=\"center\">3<\/td>\n<td>Processing and notifying the outcome of applications for permission to install bulk storage within 10 working days from the date of receipt of complete documents.<\/td>\n<td>10 days<\/td>\n<\/tr>\n<tr class=\"highlight\">\n<td class=\"center\">4<\/td>\n<td>Process and approve applications for permission to install and operate bulk storage within 10 working days from the date of receipt of complete documents<\/td>\n<td>10 days<\/td>\n<\/tr>\n<tr>\n<td class=\"center\">5<\/td>\n<td>Processing and notifying the outcome of applications for permission to handle bulk storage within 10 working days from the date of receipt of complete documents.<\/td>\n<td>10 days<\/td>\n<\/tr>\n<tr class=\"highlight\">\n<td class=\"center\">6<\/td>\n<td>Processing and notifying the outcome of applications for permission to operate pipelines within 7 working days from the date of receipt of complete documents.<\/td>\n<td>7 days<\/td>\n<\/tr>\n<tr>\n<td class=\"center\">7<\/td>\n<td>Processing and notifying the outcome of registration applications within 14 working days after the complete application is received for the following industrial hygiene competencies:-<br \/>i. Occupational Health Doctor<br \/>ii. Indoor Air Quality (IAQ) Assessor<br \/>iii. Hygiene Technician I (Chemical Monitoring)<br \/>iv. Hygiene Technician II (Local Ventilation System Testing).<br \/>v. Noise Risk Assessor<\/td>\n<td>14 days<\/td>\n<\/tr>\n<tr>\n<td class=\"center\">8<\/td>\n<td>Processing and notifying the outcome of registration applications within 10 working days after the complete application is received for the following industrial hygiene competencies:<\/p>\n<ol>\n<li>Pengapit CHRA<\/li>\n<\/ol>\n<\/td>\n<td>10 days<\/td>\n<\/tr>\n<tr>\n<td class=\"center\">9<\/td>\n<td>Processing and notifying the outcome of registration applications within 25 working days after the complete application is received for the following industrial hygiene competencies:<\/p>\n<ol>\n<li>Penguji Gas Bertauliah (AGT) dan Penyelia Kemasukan Ruang Terkurung (ES)<\/li>\n<\/ol>\n<\/td>\n<td>25 days<\/td>\n<\/tr>\n<tr class=\"highlight\">\n<td class=\"center\">10<\/td>\n<td>Processing and notifying the outcome of registration renewal applications within 30 working days after the complete application is received for the following industrial hygiene competencies:<br \/>i. Occupational Health Doctor<br \/>ii. CHRA Clamp<br \/>iii. Indoor Air Quality (IAQ) Assessor<br \/>iv. Hygiene Technician I (Chemical Monitoring)<br \/>v. Hygiene Technician II (Local Exhaust Ventilation System Testing)<br \/>vi. Noise Risk Assessor<\/td>\n<td>30 days<\/td>\n<\/tr>\n<tr>\n<td class=\"center\">11<\/td>\n<td>Processing and notifying the outcome of registration renewal applications within 14 working days after the complete application is received for the following industrial hygiene competencies:<\/p>\n<ol>\n<li>Penguji Gas Bertauliah (AGT) dan Penyelia Kemasukan Ruang Terkurung (ES)<\/li>\n<\/ol>\n<\/td>\n<td>14 days<\/td>\n<\/tr>\n<tr class=\"highlight\">\n<td class=\"center\">12<\/td>\n<td>Provide feedback to every customer complaint against the department within 2 working days<\/td>\n<td>2 days<\/td>\n<\/tr>\n<tr>\n<td class=\"center\">13<\/td>\n<td>Providing feedback for each application to give lectures and organize exhibitions related to Occupational Safety and Health within 6 working days.<\/td>\n<td>6 days<\/td>\n<\/tr>\n<tr>\n<td class=\"center\">14<\/td>\n<td>Initiate a forensic engineering investigation after receiving notification of the accident\/incident within 36 hours<\/td>\n<td>36 hours<\/td>\n<\/tr>\n<tr class=\"highlight\">\n<td class=\"center\">15<\/td>\n<td>Processing complete payment of bills, invoices, and travel claims within 7 working days from the date the complete application is received.<\/td>\n<td>7 days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div id=\"tab-5342\" class=\"sp-tab__tab-pane\" role=\"tabpanel\">\n\t\t\t\t\t<div class=\"sp-tab-content animated fadeIn\"><p><!-- Customer Charter Table Styles --><\/p>\n<style>\n    .customer-charter-table {<br \/>        width: 100%;<br \/>        border-collapse: collapse;<br \/>        margin-bottom: 20px;<br \/>        font-family: Arial, sans-serif;<br \/>        line-height: 1.6;<br \/>        color: #333;<br \/>    }<br \/>    .customer-charter-table th,<br \/>    .customer-charter-table td {<br \/>        padding: 12px;<br \/>        text-align: left;<br \/>        border: 1px solid #ddd;<br \/>    }<br \/>    .customer-charter-table th {<br \/>        background-color: #E2DFDF;<br \/>        color: #333;<br \/>        font-weight: bold;<br \/>    }<br \/>    .customer-charter-table tr:nth-child(even) {<br \/>        background-color: #f2f2f2;<br \/>    }<br \/>    .customer-charter-table .highlight {<br \/>        background-color: #e6f3ff;<br \/>    }<br \/>    @media screen and (max-width: 600px) {<br \/>        .customer-charter-table {<br \/>            font-size: 14px;<br \/>        }<br \/>        .customer-charter-table th,<br \/>        .customer-charter-table td {<br \/>            padding: 8px;<br \/>        }<br \/>    }<br \/><\/style>\n<p><!-- Customer Charter Table HTML --><\/p>\n<table class=\"customer-charter-table\">\n<thead>\n<tr>\n<th>No.<\/th>\n<th>Customer Charter<\/th>\n<th>Duration<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>1<\/td>\n<td>Processing and notifying the outcome of applications for Plant Installation Permission (PTI) that require qualification approval within 15 working days after the complete documents are received.<\/td>\n<td>15 days<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td>Conducting initial plant inspections that require qualification approval within 20 working days after the complete documents are received.<\/td>\n<td>20 hari<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td>Processing and notifying the outcome of steam boiler operator registration applications for each complete application within 30 working days.<\/td>\n<td>30 days<\/td>\n<\/tr>\n<tr class=\"highlight\">\n<td>4<\/td>\n<td>Processing and notifying the outcome of steam boiler operator registration renewal applications for each complete application within 30 working days.<\/td>\n<td>30 days<\/td>\n<\/tr>\n<tr>\n<td rowspan=\"3\">5<\/td>\n<td>Conducting an investigation:<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>i. Complaints within 3 working days<\/td>\n<td>3 days<\/td>\n<\/tr>\n<tr>\n<td>ii. Fatal accidents within 24 hours<\/td>\n<td>24 hours<\/td>\n<\/tr>\n<tr class=\"highlight\">\n<td>6<\/td>\n<td>Processing and notifying the outcome of crane operator registration applications for each complete application within 30 working days.<\/td>\n<td>30 days<\/td>\n<\/tr>\n<tr>\n<td>7<\/td>\n<td>Processing and notifying the outcome of crane operator registration renewal applications for each complete application within 20 working days.<\/td>\n<td>20 hari<\/td>\n<\/tr>\n<tr class=\"highlight\">\n<td>8<\/td>\n<td>Processing and notifying the outcome of applications for registration as a Site Safety Supervisor for each complete application within 30 working days.<\/td>\n<td>30 days<\/td>\n<\/tr>\n<tr>\n<td>9<\/td>\n<td>Processing and notifying the outcome of registration renewal applications as a Site Safety Supervisor for each complete application within 30 working days.<\/td>\n<td>30 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